Shipping policy

TERMS AND CONDITIONS OF CHECKOUT

Orders and Delivery

All orders placed through this Site are subject to Our confirmation and acceptance. We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to You. If We request payment for increased prices, You may cancel the order by giving notice to Us, which must be received within seven days of the announcement of the increase. At order confirmation, all aspects of the delivery, currency and payment arrangements are finalised and cannot be changed. Please check order details carefully prior to confirmation. We, or Our agents, will deliver the goods You order to the address You specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available We will notify You of this as soon as possible. Anyone at the delivery address who receives the goods will be presumed to be authorised to receive the goods. Once the goods are delivered to You, You will own them and it is Your responsibility if they are lost or damaged. We reserve the right to restrict sales to retail quantities when supplying resellers and distributors.

Shipping and Postage Rates

We are not responsible for delivery of orders if the delivery address supplied has been entered incorrectly or is the incorrect address. If you have changed address since placing your order, please notify us by email via support@robertreeves.com.au immediately. Additional freight and other charges for re-sent orders may apply. Postage is calculated based on weight, shipping destination, and packaging costs. Orders are shipped by Standard shipping.

  • Standard Shipping:
    • International, standard shipping can take between 21-28 days to USA/UK. Other international destinations may take longer. Further delays can be experienced due to customs and or other variables, which is beyond Our ability to determine
    • Within Australia, shipping can take anywhere between 3 to 5 days once an order has been dispatched.

Digital Media Purchases 

For media files (i.e. online classes, video, audio recordings or data files), Your purchase grants You the following rights:

  • One User account to access the online hosted material available with a URL link
    • If for some reason Your link, username, or password do not work correctly, or You do not receive an email from Us with Your unique login details within 30 minutes of Your purchase, please contact Us at support@robertreeves.com.au immediately. We will aim to respond within 5 business days. If You do not hear from Us within 5 business days please contact Us again. Auto login links may be provided in this instance.
  • In the case of digital downloads (audio recordings or data files) You may reproduce the media file in ONE other format for personal use (i.e portable media device, CD or MD).
  • Lifetime User access which grants You access to digital files up to five years from date of purchase with such longer term to be granted in Our sole discretion depending on events within Our control such as ongoing access to relevant technology support.


It is Your responsibility to ensure You have the necessary facilities (including without limitation, compatibility, bandwidth, memory, Internet connection and capacity) to download or view items purchased. The following rights are NOT granted to You:

  • Reproduce or download further copies of the media file in whole or in part.
  • Translate, enhance, modify, alter or adapt the media file in any way or for any purpose.
  • Cause or permit any third party to translate, enhance, modify, alter or adapt the media file in any way or for any purpose.
  • Sub-license, lease, lend, sell, rent, distribute or grant others any rights, or provide copies of the media file to others