Privacy policy
PRIVACY POLICY
This is important information We would like to share with You, and We encourage You to take some time to read through this page to familiarise Yourself with how We use the details You give to us. This Policy is part of Our terms of use and by entering this Site You agree to be bound by Our Terms.
Our Privacy Policy is about the protection of Your privacy and informs you how We collect, use, store and share Your personal information, Your rights in relation to Your personal information and how to contact Us in the event You have a complaint. Your information is of the utmost importance to us and it is Our philosophy to be honest and transparent about how We handle it.
This Policy may change from time to time and the latest version will always appear on the Site. By continuing to use the Site, You automatically agree to all updated versions. If We make material changes to this Policy, We will notify You here, by email, or by means of a notice on Our home page. Your continued use of the Site after We post a revised Policy constitutes Your acceptance of the new Policy and its terms.
Why We Collect Personal Information
We are no ordinary organisation. We care about Your wellbeing. We aim to collect and use Your personal information in ways that provide life-changing transformative products and services to You. The provision of Your personal information to Us is completely voluntary. We do not collect personal information unless You submit it to Us. Other reasons We collect personal information are to:
- understand You, and how We can meet Your needs now and in the future;
- develop and evaluate products;
- focus Our advertising with more relevance to You;
- best manage Our business; and
- comply with Our legal obligations.
When we do so we are regulated under Australian privacy laws. We may also be regulated by the General Data Protection Regulations (“GDPR”) which apply across the European Union (“EU”) and We may be responsible as a ‘controller’ of Your personal information under these laws.
What We Collect
We may collect data relating to Your identity and contact data. In addition we may collect data that may be considered “personal data” in certain jurisdictions including, without limitation, the EU such as financial (payment card details), transaction (details of payments to and from You), technical (Internet Protocol (IP) addresses, location data, Your login data and device and browser information), profile (user name, passwords, avatar), usage (how You use Our Site and advertising we serve on the Site) or marketing and communications data (such as Your preferences in receiving marketing from Us).
We will not automatically collect Your personal information when You simply visit the Site although Our servers will record certain information automatically. Your personal data including Your e‑mail address and other personally identifiable data when visiting the Site will only be collected by Us if and when submitted by You. We will not sell or provide Your personal information to third parties. We may use Your personal data to communicate with You where You have provided us with this for specific purposes. You can ‘unsubscribe’ at any time to such notices. Details of how You do this are set out in each notice.
If You post any personal data in chat areas or notice boards, then it is in the ‘public domain’ and will be collectible and usable by any party and may result in unsolicited messages from other parties and this is out of Our control. We are not responsible for any personal data You choose to submit in these forums. If You provide to us directly, or You choose to post on the portions of the Site that are viewable by others, any comments, ideas, or suggestions that are accompanied by Your name (which is personal data) We may use Your comments, ideas, and suggestions, and Your name, for Our marketing purposes without compensation or acknowledgment of any kind.
Third Party Sites
This Policy applies only to information collected by the Site. The Site may contain links to and content from other third party Websites which may collect Your Website usage information and information that identifies the computer or device You are using. We are not responsible for the privacy practices or the content of non-affiliated websites as they are not under Our control and We are not responsible for the content or transmission of any such linked sites. We do not endorse any link made available through the Site that is a non-affiliated Website. We encourage You to read the privacy policies of each and every website visited when linking directly from the Site.
We also collect personal data about You from various third parties and public sources: (a) If You register for Our services using Facebook, Instagram, Twitter or other social media sites, We will import Your information from those social media sites; or (b) through automated technologies referred to in this policy.
How We Collect Data From You
As You interact with our Site, We may automatically collect information You give Us when you register as a User or contact Us. This can be, without limitation, when You: (a) subscribe to our services or publications; (b) create an account; (c) purchase products; (d) request marketing; (e) give Us feedback.
We may also automatically collect Technical and usage data through automated technologies or interactions. This can be through:
(a) Cookies and other technologies. Cookies are small files that sites transfer to Your hard disk. They can do things like tell the Site what pages You visit, and Your preferences, so that You can receive a more personalized service. You can set Your browser to refuse cookies, or to warn You before accepting them. Our Site pages may place a “cookie” in Your browser files. These do not contain any personal information. No cookies are used for any sites specifically designed for and aimed at children under 18 years of age This Site may also use other similar technologies (including, without limitation, tracking pixels, as described further below, and other anonymous identifiers) to gather information about you, such as IP addresses and location data, to customize your visit, to enable us to enhance our service, or for other purposes. We use the following cookies: (i) Strictly necessary / technical cookies that are required for the operation of our website, including log-in, shopping cart and e-billing. (ii) Analytical / performance cookies to see how users interact with our website so that we may improve functionality. (iii) Functional cookies to recognize you when you return and to personalize content. (iv) Targeting / advertising cookies to tailor advertising to you based on how you interact with our website.
(b) Interest-Based Advertising: We may engage third-party vendors to use your information in connection with their own information to deliver targeted advertising to you when you visit our website or other websites. Cookies, described above, may be used in this process. For example, if you are searching for information on a particular product, our vendor may cause an advertisement to appear on other websites you view with information on that product. This form of advertising is called “behavioral advertising”. We believe that such advertising is helpful because You will see ads that are relevant to Your interests. However, if you would like to opt-out of these interest-based advertisements, please see the Opt-Out section below.
(c) Clickstream Data: As You use the Internet, a trail of electronic information is left at each website you visit. This “clickstream data,” can be collected and stored by a website’s server. The website may collect and use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our website, how visitors navigate throughout the Site and how We may tailor our Site to better meet the needs of Our visitors. This information often will be used to improve Our website and services. Any collection or use of clickstream data will be anonymous and aggregated and will not intentionally contain any personal information.
Please note that if you are situated in the European Union (EU) see the Additional EU Disclosures section of this policy that set out Your additional rights and further disclosures under EU legislation.
Advertising and Marketing
We may use Your personal information to send You advertising that is customised or more relevant to Your interests, characteristics or general location. This doesn’t necessarily mean You’ll get more advertising. It just means that the advertising that You see will hopefully be more relevant to You. You can choose to opt out of marketing communications using the unsubscribe button found at the bottom of all our email communications.
The Site may use third parties to serve advertisements on the Site or third party analytics service providers to evaluate and provide Us with information about the use of the Site and viewing of Our content. These third parties may set and access their own cookies, Web beacons and other tracking technologies on the device You use to access the Site and track certain information regarding users of Your device through a device identifier. These third party cookies, Web beacons and other tracking technologies are set to, among other things: help deliver advertisements to You that You might be interested in; prevent You from seeing the same advertisements too many times; and understand the usefulness to You of the advertisements that have been delivered to You. Any images (or any other parts of a Web page) delivered by third parties in association with third party cookies may serve as Web beacons, which enable third parties to carry out the previously described activities. Third party cookies and Web beacons are governed by each third party’s specific privacy policy, not this one.
Updating personal information
We aim to do Our best to keep the personal information We hold about You accurate, up-to-date and complete. If You think Our records need to be corrected, please contact Us.
Under 18
We advise that any persons who are responsible for children under 18 years of age should supervise their children’s online activities and may consider the use of control tools available from online services and software manufacturers that help provide a children-friendly online environment. These tools can also prevent children from disclosing online any personal information without parental or carer permission.
USE OF INFORMATION ABOUT YOU
The information we receive from You may be used to: carry out Our services to you; respond to your enquiries; where it is legitimately necessary for Our interests or those of a third party except where Your fundamental rights override these interests; or to send you marketing information. We may share such information in response to a legal process, such as a court order or subpoena, or in special cases such as a physical threat to You or others.
We will not use or disclose information about Your individual visits to, or usage of, this Site or personal information that You may give us to any outside companies.
If You are a member or User, when You access this Site You may obtain access to features that contain personal information, such as e-mail. Additionally, We may specifically ask for information about You when You sign up to use Our products or services to allow us to provide products, services or content to You. We may use that information to let You know of additional products and services about which You might be interested. You can opt out of receiving such information when You sign up for any product or service.
We will take reasonable steps to protect Your personal information. We accept no liability for any unauthorised access to this information.
We will only retain Your information for as long as necessary to fulfil the purposes We collected it for, including to satisfying any legal, accounting, or reporting requirements. We consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process Your information and whether We can achieve those purposes through other means, and the applicable legal requirements.
We may remove identifying information about You, so that it can no longer be associated with you for research or statistical purposes. We may use and retain this information indefinitely without further notice to You.
Security
The security of Your personal data is important to Us. When You enter sensitive information (such as credit card number) on Our registration or order forms, We encrypt that information using secure socket layer technology (“SSL”). We follow generally accepted industry standards to protect Your personal information, both during transmission and after We receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. We do Our best to use commercially acceptable means to protect Your personal information but We cannot guarantee its absolute security.
Public information
If You engage in social networking through the Site, such as creating a public profile, sharing Your own content, and inviting others to connect with You, then this information is in the public domain and as such is out of Our control. This Policy does not apply to any such information and We are not responsible for the accuracy, use or misuse of any content or information that You disclose or receive through the Site.
Storage and transfer of data
The Site is operated in Australia and the United States of America (“USA”). All information We collect will be transferred to, processed, and stored on Our servers in Australia and or the USA in accordance with the data protection laws in Australia and the USA which may differ from the country You are located in. Any information You provide to us or We obtain as a result of Your use of the Site that is shared with Our affiliates or vendors may be transferred to, processed, and stored at locations outside of Australia and will be subject to applicable privacy laws in the country in which such affiliates or vendors are located. By using or providing Your information to the Site You consent to the collection, transfer, storage and processing of Your information in this manner.
If you are situated in the EU, whenever we transfer Your personal data to processors outside of the EU, We ensure appropriate and suitable safeguards are used in such transfer. We may use specific contracts approved by the European Commission which give personal data the same protection it has in the EU.
Contests and promotions
We may offer contests, and other promotions (Promotions) through the Site that may require registration. By participating in a Promotion, You agree to the terms, conditions or official rules that govern that Promotion, which may contain specific requirements of You, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use Your name, voice and/or likeness in advertising or marketing associated with the Promotion. If You choose to enter a Promotion, Your personal data may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
Agents and Service Providers
We may use a credit card or other funds processing companies when necessary to bill for products and services. Any such company will not retain, share, store or use personal data for any other purposes. We may use other third parties to provide shopping services, and to assist with providing a community environment/social network, on Our Site. When You sign up for Our services We will share the Your personal data that is necessary for the third party to provide those services. These third parties are prohibited from using Your personal data for any other purpose.
Opting Out
To opt-out of any future promotional messages from Us, or if You do not want your personal information or personal data shared with any third party who may use such information for direct marketing purposes, then You can opt-out by sending an email to support@robertreeves.com.au. Your request will be processed within a reasonable time after receipt. Please note, if You opt out in this manner, certain aspects of the Site may no longer be available to You.
To stop or restrict the placement of cookies or flush any cookies on your computer or device, adjust Your web browser preferences. If You delete Our cookies or disable future cookies, this may restrict Your access to certain areas or features of our Site or its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your device without Your knowledge.
GDPR / EU Rights
This section refers to natural persons located in the European Economic Area (“EEA Individuals,” “You,” or “Your”) as defined in the GDPR. EEA means the then-current member states and member countries of the European Union and European Economic Area, respectively, Switzerland, and, upon its withdrawal from the European Union, the United Kingdom.
As a natural person, You have a right to: (i) request access to, correction and/or erasure of Your personal data; (ii) object to processing of Your personal data; (iii) restrict processing of Your personal data; and (iv) request a copy of Your personal data, or have a copy sent to another controller, in a structured, commonly used and machine readable format under the right of data portability.
You also have the right to lodge a complaint about the processing of Your personal data with an appropriate data protection authority, and, as applicable, to exercise third-party beneficiary rights under Our standard contracts.
Contact details for the EU data protection authorities can be found at: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
You may object to personal data processed pursuant to our legitimate interest. In such a case, We will no longer process Your personal data unless We can demonstrate appropriate, overriding legitimate grounds for the processing or if needed for the establishment, exercise, or defense of legal claims. You may also object at any time to the processing of Your personal data for direct marketing purposes by clicking “Unsubscribe” within an automated marketing email.
We may transfer Your personal data outside of the EEA.
We may be required to disclose personal data in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal data to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
We may charge a reasonable fee if we receive any such request from You and Your request is clearly unfounded, repetitive or excessive, or We may refuse to comply with Your request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 40 days, but it may take longer in which case, We will notify You.
We act as the data controller of Your information submitted through our Site. If you are situated in the EEA and have any complaints regarding our privacy practices as a data controller, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate You contacting Us first before you approach your Supervisory Authority.
Your personal data will be used only for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If We need to use Your personal data for an unrelated purpose, We will notify You and explain the legal basis which allows Us to do so. Please note that We may process Your personal data without your knowledge or consent, in accordance with this clause, only where this is required or permitted by law.
Cookie Policy
We use cookies to: (a) personalise Your experience on Our Site; (b) collect aggregate information about Site usage by all of Our users; (c) control the display of advertisements; (d) offer other products, services, and functionalities personalised to You; and (e) improve the performance of Our Site to provide You with a better user experience. The information collected does not usually directly identify You; oftentimes, the information is tied to a cookie ID, advertising ID, IP address, or similar online/device identifier.
You can find more comprehensive details about cookies here: www.allaboutcookies.org.
Your consent to the use of Cookies on Our Site
By continuing to use Our Site, You are deemed to consent to Our use of the cookies described in this Policy. If you do not consent to Us using cookies as described in this Policy, You can block Our use of cookies as described in the following section.
Blocking Our use of Cookies
You can block Our use of cookies through settings in your browser. Because these settings are different in different browsers, we recommend that You visit All About Cookies at www.allaboutcookies.org, where You can find comprehensive information on cookie management and blocking for a wide variety of browsers.
To use certain services offered through Our Site, Your web browser must accept cookies. If You choose to block Our use of cookies on this Site, some aspects of the Site may not work properly, You may not be able to access all or part of our Site, and You may not be able to use all of the features available.
Types of Cookies We use
Strictly Necessary Cookies
We use cookies where they are essential for the operation of Our Site, such as to enable You to use Our shopping basket function when purchasing products and services.
These cookies are necessary for our Site to function or to enable Our affiliate program, and cannot be switched off in Our systems. They do not store any personally identifiable information.
These cookies are set in response to actions made by You which amount to a request for services (e.g., submitting a URL into Your browser, clicking an affiliate link to one of our marketing landing pages).
They ensure the proper technical functioning of such service (e.g., carrying out necessary transmissions over the internet, ensuring proper attribution to affiliates who have referred You, showing a website version that has a broadband-related data quantity corresponding to that of Your Internet connection, changing from http to https as appropriate, etc.).
If You land on one of Our pages via a link from Our trusted affiliates, a cookie is set by Our referral marketing provider as necessary for the affiliate to get credit for referring You and for You to get any bonuses or rewards offered with the referral link. These cookies are what are called ‘third-party’ cookies. They are listed in the following table. If you do not allow these cookies some parts of the site will not work.
Session Cookies
We use cookies to allow the Site to uniquely identify Your browsing session, which allows Us to coordinate this information with data from Our website server.
Analytics
We use “analytics” cookies, which, in conjunction with our web server’s log files, so We can calculate the aggregate number of people visiting the Site and which parts of the Site are most popular. This helps us improve the Site and offer the best user experience.
Targeting
We use cookies to record Your visit to the Site, the pages You visit, and the links You follow. We use this information to make Our advertising relevant to Your interests, and We may also share this information with third parties for this purpose.
You can find more information about the individual cookies We use, or that are used by Our affiliates and partners, and the purposes for which they are used in the table below.
Functional Cookies
These cookies enable the Site to provide enhanced functionality and personalisation. They may be set by Us or by third party providers whose services We add to our pages. These cookies provide You with a more personalised experience on the Site based on Your previous visits and selections. If You do not allow these cookies, then some or all of these services may not function properly.
Performance Cookies
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Cookie |
Purpose |
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Google Analytics cookies |
These cookies enable us to store information such as the time you visit our website, whether you have visited before, a unique id for your browsing session, and the website that you visited prior to visiting our website |
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Quantcast cookies |
These cookies are used for marketing purposes so that we can place appropriate banners and advertisements that you might be interested in on other websites. |
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Analytics ajs_anonymous_idajs_group_idajs_user_id |
These cookies are used to record the number of people who visit our site, and track whether you’ve visited before. |
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Kissmetrics Analytics Service cookies |
These cookies provide us with information about how you use our Site, including pages visited. |
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Optimizely cookies |
These cookies help us uniquely identify visitors to our Site, track their actions, and deliver consistent experiences across the Site. |
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Marketo cookie _mkto_trk |
This is a tracking cookie that allows our Site to link your visit to our Site with our email marketing campaigns to determine the effectiveness of those campaigns. |
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Facebook cookies |
These are tracking cookies that allow us to present you with content and advertisements when you visit Facebook. |
Most of our cookies expire within 30 days, although some of our analytics cookies may persist longer.
How We control cookies
As your data controller, We respect Your right to privacy and allow You to choose which types of cookies You prefer to use (unless such cookies are considered “strictly necessary”). You can control cookies by using Our cookie preference manager by clicking the button below. Click on the different category headings to find out more and change our default settings. Keep in mind that blocking some types of cookies may impact your experience of our sites and the services We are able to offer. The cookie settings that you choose will be remembered whenever you visit any of Our Sites and You may change your settings at any time.
Cookie Settings
We need to use a cookie to remember the settings that You have chosen within this cookie privacy manager. This will have a couple of consequences: (a) if you delete all Your cookies, you will have to update Your settings with Us again and (b) if You use a different device or browser, You will have to tell Us your settings again.
Alternatively, You can control cookies directly from Your web browser Most browsers allow You to control cookies as part of their settings and preferences. Please refer to Your specific browser for instructions on how to disable, limit and delete cookies.
Getting in touch
We recognise that Your personal information is important to You, so please let Us know if You have any questions or concerns about this policy or Our practices. If You have any questions about this policy, please contact Us at the address or email listed below.
Robert Reeves Pty Ltd
P.O. Box 1313
Narellan NSW 2567
Australia
support@robertreeves.com.au
Last published: 10th January 2022